Frequently Asked Questions
Q: How can I make a payment?
Payments can be made here: Online Payments
Q: How long will my edit take?
A: Your project should be completed by 11:00 PM PST on the date scheduled during submission. I do not work on weekends or major holidays unless Priority Service for expedited service is selected.
Q: Can my project be completed sooner?
Q: Will you work on sensitive or post mortem photos?
A: Yes. Please reach out so we can discuss your needs. Your privacy is very important to me.
Q: What if I decide I want a refund?
A: I always want my clients to be happy! Please let me know if you would like a refund within 48 hours of your project’s completion. For more info, see: Refunds
Q: Why haven't I gotten my edit back?
A: My emails to clients frequently go to spam (so please double check there!)
Also note, I typically work from 5pm - 11:30pm PST daily and send projects back late into the evening on the date project’s are scheduled for. But, scheduling and email errors have happened, so if there are any concerns please email: [email protected]
Also note, I typically work from 5pm - 11:30pm PST daily and send projects back late into the evening on the date project’s are scheduled for. But, scheduling and email errors have happened, so if there are any concerns please email: [email protected]
